FAQ

What can I see on the mobile version?

What is not shown that I can see on the full site?

Is any data stored on my phone?

Can I register on the mobile version?

I have forgotten my password. What do I do?

I have forgotten a security answer?

What is the Secondary Email?

Where is my pension message?

Why is my BIK figure not included in my Total Pay figure for the period?

What can I see on the mobile version?
You can view current and historical payslips as well as specific details of individual payslips. To view details of a payslip, tap the headers to expand the page.

What is not shown that I must view on the desktop site?
There is no PPS Number (for security), nor Information Search, Payslip Query or Save / Print links. You also cannot access your User Settings page. To capitalise on space and readability, the following are not shown on the payslips:

• Employer Deductions
• Outstanding Balances, e.g. travel / Bike Schemes
• YTDs for period pay and deductions
• Any personal messages, if applicable

You must use the Desktop Site to view these.

Is any of my data downloaded to my mobile device?
No. This is just a mobile version of the main desktop site with the same security protocols. You are viewing the data on the internet as opposed to inside an app that resides on your device. It also has a session timeout built in. We do recommend however that you never “save” or “remember” your password if your browser asks you. As with any site that requires a login, you are responsible for keeping your PPS Number, Password & Secret Answers safe, as well as have necessary controls to protect your device. Your use of this site is acceptance of the

Can I register on the mobile version?
No, you must register using the Desktop Site  ( non-mobile version). You will also need access to your primary or secondary email that we have on file in your User Settings.

I have forgotten my password. What do I do?
You will have to use “Forgot Password link on the Desktop Site  ( non-mobile version) to RESET your password. You will also need access to your primary or secondary email that we have on file in your User Settings.

I have forgotten a security answers. I need to reset my account?
You have to login on the Desktop Site ( non-mobile version) using your PPS number and password and when prompted for a security answer, click “RESET” on the right-hand side of that page. You will then need to re-register which requires access to your primary or secondary email that we have on file in your User Settings.

What is the Secondary Email?
As well as your primary email (usually a work email that is tied to your profile), you can add a secondary email, e.g., Gmail, Hotmail, etc , in your settings page to send you notifications for forgot passwords, account resets, etc. This is very useful if your primary email is not accessible, e.g. on your mobile, on maternity leave or long- term absence for example. Any email entered by you should be double-checked as Jefferson has no control, nor takes any responsibility for what you enter to the secondary email field.

Where is my pension message?
The pension message does not appear on the mobile version but will appear on the desktop site version if a pension applies.

Why is my BIK figure not included in my Total Pay figure for the period?
BIK payments are “notional”, i.e., they are provided for the purposes of calculating tax due. They are not actual amounts you receive and are therefore not included in Total Pay. If you are processed for BIK in the tax year, the total appears under Notional Pay YTD under the “Other Details” section on your payslip.